We can exchange the garment(s) if they have NOT been tried on, stretched, worn, used, washed, soiled or ruined. The garment(s) that you are sending back must be in perfect condition. ONLY REASONS FOR AN EXCHANGE IS IF THE WRONG ITEM IS RECEIVED. For sanitary reasons we do not take shape wear back that has been tried on, used, worn or stretched since our garments are considered underwear and touch very intimate parts. We would never send something that has been tried on by someone else to any of our customers. Please note if your package gets lost or stolen from your mailbox we will help you open a claim with USPS but we will not issue a refund or resend the order as we are not to be held responsible for lost or damages caused by a third party. Once the order has been shipped you will get an email with a tracking number and a link. ALL SALES ARE FINAL❤️ *Customers have 3 days to report an item defective, damaged, or request a replacement of the same item if the company is at fault.